How can we help you today?
We are the Achieve Foundation Limited (ABN 76059432610) (we, us and our) and we run the Rocket Careers program. Our job is to help make your job search and training experience as easy and safe as possible. To do this, we need to collect and use some of your personal information.
This information is important, and we care about protecting your privacy.
This document is our Privacy Policy and explains how we collect and manage your personal information.
By using our services, visiting our platforms or speaking with us over the phone, via email, in person or in any other way, this Privacy Policy will apply to you.
Personal information is information that can identify you. We usually collect things like:
We also collect sensitive information, including your health and disability information.
We only collect what we need to help you find work or training, follow the law and run our service.
Most of the time, we collect your personal information straight from you when:
From time to time, we may also collect your personal information through other ways and we will ask your permission before we do so. This may be through a privacy collection notice.
We may also collect personal information about you from other people if we need it to run our service. Other people may include people we work with, customers or other people, such as employers and people you have nominated as referees, credit agencies or government agencies.
If you just have a general question, you don’t have to tell us your real name. But if you’re applying for a job or need our help, we’ll need your real details, including how to contact you.
Our website uses cookies (small files saved on your device) to remember your settings and see how people use our website. You can turn off cookies in your browser, but some parts of the website might not work.
When you visit our websites, we may automatically collect personal information like:
We look at this information to help us make our website and services better.
Sensitive information includes things like your health, disability or criminal record. We may collect this if you say it’s okay or if the law says we must.
We use your personal information to:
If you don’t want to receive our newsletters, you can let us know by email or post and we will stop sending them.
We will keep your personal information private and we won’t use it for anything else unless you say it’s okay or the law says we must.
Sometimes, we need to share your personal information with other service providers who help us run our services.
We may share your personal information with:
We may also have to share your information if a court or law enforcement asks us or the law says we must or permits us.
Some of the service providers and people mentioned above with whom we share your personal information may have offices located outside Australia. At this time, it is not practical for us to list the countries where those offices are located.
Your personal information may be stored in hardcopy or electronic form. We take reasonable steps to keep your personal information safe in whatever form it is held. Only staff who need it can access it. Your personal information may be stored in hardcopy or electronically. We often update our security measures for new technologies.
If you click on links to different websites while on our website, we cannot promise that your privacy will be protected in the same way as this policy. When you leave our website, you should read the privacy policies of each website you visit. This Privacy Policy only applies to the information we collect on this website.
You can ask us what personal information we have about you. You can also ask us to fix anything that’s incorrect about you. If you would like to do this, just email or write to us. We may ask for your ID in order to process your request.
If we say we are unable to provide you access, we’ll explain why we can’t do this under the law.
If you have any questions or complaints about how we’ve handled your personal information, please email us at [email protected]. If you make a complaint, we will get back to you as soon as we can.
If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner by phoning 1300 363 992 or by email at [email protected].
We might change this policy sometimes. If we do, we’ll put the new version on our website and, if the changes are material, display a notice on our website showing when we made these changes. This Privacy Policy was last updated on 10 July 2025.
